Returns and Refunds Policy
Due to the perishable nature of our products, we prioritize food safety and can only accept returns on unopened, non-perishable bulk items within 14 days of delivery. If your order arrives damaged or incorrect, please contact our support team immediately for a full replacement or credit.
Initiate a Request
Email our support team with your order number and photos of the product or packaging if there is damage or an error.
Review and Approval
Our quality assurance team will review your request within 48 hours to ensure it meets our health and safety guidelines.
Return Shipment
Once approved, we will provide a prepaid shipping label for eligible unopened bulk goods to be returned to our warehouse.
Refund Processing
After receiving and inspecting the items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing